Terms of Service

Effective date: October 24, 2026

These Terms of Service (“Terms”) govern your use of ShipLens – Shipping Estimator (“ShipLens”, “the app”), provided by Smallworks Studio (“we”, “us”). By installing or using the app you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the app.

1. The service

ShipLens is a Shopify app that uses artificial intelligence to estimate product weight and package dimensions and to highlight potential shipping risks, based on the product information in your Shopify store. It is a planning tool. It does not calculate carrier rates, create shipping labels or change your store’s shipping settings.

2. Merchant responsibilities

• You are responsible for your Shopify account, for keeping access to it secure, and for the products and information in your store.
• You must have the right to use the product information you analyse with ShipLens, and use the app in line with applicable laws and Shopify’s terms.
• You are responsible for deciding how to use the estimates, and for checking them before using them to set weights, rates, packaging or shipping policies.
• You must not misuse the app, attempt to disrupt or reverse engineer it, or use it to send unlawful or harmful content.

3. AI-generated estimates

Estimates are produced by an AI model from the information available, and can be inaccurate or incomplete. Always verify weight and dimensions against the real, packed product before relying on them. Estimates are not measurements, and risk flags are indicators, not guarantees that a problem exists or does not exist.

4. No guarantee of shipping prices

ShipLens does not provide shipping quotes. The price a carrier charges depends on the carrier’s own measurements, rules, surcharges and your account terms. We do not guarantee that any estimate will match the weight, size or cost that a carrier or customer is ultimately charged, and we are not responsible for differences between an estimate and an actual charge.

5. Third-party services

ShipLens depends on third-party services, including Shopify and an AI provider (OpenAI), and on hosting infrastructure. Your use of Shopify remains subject to Shopify’s own terms. We are not responsible for the availability, changes or conduct of third-party services. How we handle information, including what is sent to the AI provider, is described in our Privacy Policy.

6. Availability and changes to the app

We aim to keep ShipLens available, but it is provided as available and may be interrupted for maintenance, by problems with third-party services, or for other reasons. We may change, add or remove features, including how the app is priced in future, with reasonable notice where practical.

7. Intellectual property

We own the app, its software, design and branding. You keep ownership of your store data and product content. You give us permission to process that content only as needed to run the app for you, as described in the Privacy Policy. Estimates generated for your products may be used by you freely in your business.

8. Termination

You can stop using ShipLens at any time by uninstalling it from your Shopify admin. We may suspend or end your access if you breach these Terms, misuse the app, or if we discontinue the service. On termination your right to use the app ends, and your data is handled as described in the Privacy Policy.

9. Disclaimer of warranties

To the fullest extent permitted by law, the app is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including accuracy, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising from your use of the app, including shipping charges, customer disputes or carrier fees that differ from an estimate. Our total liability for any claim relating to the app is limited to the amount you paid us for the app in the 12 months before the claim, or, if you have paid nothing, to a nominal amount. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continuing to use the app after a change means you accept the updated Terms.

12. Contact

Questions about these Terms: [email protected].